Payment FAQs
Updated over a week ago

How can I submit a payment request?

You can easily request a payment from the customer through your Plane account. Check out this article to learn how to do that.

How can I submit a reimbursement request?

Contractors can submit expenses for reimbursement by creating an expense report. Check out this article for more information.

How can I check the status of my payment?

Once you submit a payment request, you'll be able to see its status in the Payments tab.

  • Pending: Your payment request was submitted to the customer for approval.

  • Processing: Your payment request was approved and scheduled by the customer.

  • Completed: Your payment was sent and is on its way to you.

What should I do if my payment is delayed?

Please check out this article for guidance on what to do if you have not received your payment by your pay date.

Why haven't I received my payment if the status shows "Completed"?

We do our best to ensure that your payment arrives exactly on the date chosen by your company. You can expect to receive your payment by end of day (EOD) of your pay date or up until the next business day. If you still haven’t received the payment by then, please check out this article or reach out to our Support team.

What should I do if my payment is rejected/returned?

If your payment got rejected by our payment provider or is being returned to Plane, our Payment Operations team will get in touch with you to get it sorted out as soon as possible.

ℹ️ Important Information: In some cases, there might be a bank fee if the payment was sent as an international transfer (SWIFT). This can result in us receiving a lower amount when the payment is returned. Regrettably, these fees are outside of our control.

Can I change my bank account for a payment that has already been scheduled?

Yes, if the payment is still under "Pending" status, you can do so. Please contact our Support Team, and they’ll be happy to assist with this request. Please ensure to have the new bank account added to your profile.

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