How can I submit a payment request?
You can easily request a payment from the customer through Plane. Check out this article to learn how to do that.
How can I submit a reimbursement request?
Contractors can submit expenses for reimbursement by creating an expense report. Check out this article for more information.
How can I check the status of my payment?
Once you submit a payment request, you'll be able to see its status in the Payments tab.
Pending: your payment request was submitted to the customer for approval.
Processing: your request has been approved by the customer and your payment was scheduled.
Completed: your payment was sent and is on the way to you.
My payment is delayed. What should I do?
If your payment is delayed, please reach out to our Support Team at firstname.lastname@example.org. They will be able to check if there are any issues.
My payment shows as completed. Why haven’t I received it?
We do our best to make sure your payment arrives exactly on that date chosen by your company. You can expect to receive the payment by EOD of your pay date or up until the next business day. If you still haven’t received the payment by then, please reach out to our Support team.
My payment was rejected/returned. What should I do?
If your payment got rejected by our finance provider or is being returned to Plane, our Payment Operations team will get in touch with you to get it sorted as soon as possible.
In some cases, there might be a bank fee if the payment was sent as an international transfer. This could result in us receiving a lower amount when the payment is returned.
Can I change my bank account for a payment that has already been scheduled?
Yes, if the payment is still under ‘Pending’ status, you can. Reach out to our Support Team, and they’ll be happy to assist with this request. Please ensure to have the new bank account added to your profile.