Contractors can withdraw payment requests that they have already submitted.
To withdraw a payment request:
Go to the Payments > Requests tab.
Locate the pending payment request that you would like to withdraw.
💡 Please note: Once the customer has already approved and scheduled a payment request, you will no longer be able to withdraw it.
Click the three dots on the right of the payment request and select "Withdraw request."
Enter a note in the Comment box for the customer, explaining your reason for withdrawing the request.
Click "Withdraw payment request." Your withdrawn request will appear in the Withdrawn section of the Request payment tab.
Admins and managers (if applicable) will receive an email notification about the withdrawal, including your comment. They will also be able to view your withdrawn payment request in the Pay contractors tab of their account, under the Payment requests section.
Unsure how to submit a payment request? Check out our How to submit a payment request article.
Questions?
We’re here to help! You can find more of our guides here, or reach out to us at support@plane.com or use Plane's in-app chat.