To enhance the security of your account, you have the option to enable two-factor authentication. Once activated, when you log in to your Plane account, you will be required to provide both your password and an authentication code generated by a third-party app. This additional layer of security ensures that only authorized individuals can access your account.
To enable the two-factor authentication
Go to Account settings.
Click 'Enable two-factor authentication' at the bottom section.
Follow the prompt to scan the provided QR code using your authenticator app.
Enter the 6-digit verification code generated by the app
Enter your password for security.
Click the 'Verify code and activate' to confirm.
Once done, you'll be given the option to download the recovery codes. Recovery codes can be used in case you lost access to your authenticator apps.
To disable the two-factor authentication
Go to Account settings.
Click the 'Disable two-factor' at the bottom section.
Enter your password for security purposes.
Click 'Disable 2FA' to confirm.
To check if 2FA is enabled for administrator or manager
If you are an account owner or administrator, you can verify whether the other administrators and managers have enabled the 2FA code by checking the Access tab. Those who have it enabled can be identified by a small blue "2FA" label displayed under the Account status.
We can assist you in applying the mandatory requirement for all your team members to enable two-factor authentication by default. To set this up, please get in touch with our Support team. For now, this should be requested by the account owner and can only apply to administrators and managers.
Locked out of your account?
If you are unable to recall the application you used or cannot locate your recovery codes, please don't hesitate to reach out to us at support@plane.com.