ℹ️ Important Information: The processes for US vs International employees may differ. If you don't see an answer specifically for US employees, please contact Support to confirm.
General
General
How can I get my employer’s address and phone number?
Please contact Support to request this information.
How do I update my ID?
If you’re updating your ID number and type, please do so by going to the Personal tab on your Plane account, clicking the pencil icon to the right of the current ID, and making the edit. Once you've done this, please contact Support with a photo of the new ID and request to make the update.
How do I update my name?
Please contact Support with your updated name and proof of the change.
Getting Started
Getting Started
Where can I ask a question about my contract during onboarding?
Please contact your admin/manager of your organization or Support.
Salary & Reimbursements
Salary & Reimbursements
When will I be paid?
Your pay date is dependent on your location:
Canada: 15th and Last working day of the month
US: Please contact Support
All other countries: Last working day of the month
What currency will I be paid in?
You will be paid in the currency of the country you are located in. e.g. An employee located in Brazil will be paid in BRL.
How do I change my bank account details to receive my salary?
Please contact Support for guidance on how to make this update.
How can I split my salary between two accounts?
This option is only available for US employees.
Please contact Support with your request to split your payment. You will be provided with a unique link to add your bank account details. You’re required to do this each time you need the split to be done.
When will my payslip/paystub be available?
International employees: Payslips will be available 1 business day before your pay date.
US employees: Payslips will be available on the pay date.
Where can I find my payslip/paystub?
International employees can find their payslips in the Documents > Paystubs tab of their Plane account.
US employees can find their payslips in the Payments > History tab. If you're unable to find your payslip, please contact Support.
My expense request has been approved, when can I expect to receive it?
You can expect to receive your expense reimbursement on your upcoming payroll. Please note that the specific payroll it will be added to is dependent on when the expense was approved by your admin/manager. You can find more details here. If you’re still uncertain, please contact Support.
Contract & Compliance
Contract & Compliance
Where can I find my signed contract?
Your signed contract is located under the Documents > Contracts and Legal tab of your Plane account.
How can I update my tax withholdings?
Please contact Support with this request.
How do I request an employment verification/job letter?
You may use your paystub; however, if the information provided on it is acceptable, please reach out to Support with this request.
When can I expect my T4?
T4s are made available at the end of February of the upcoming year. They will be uploaded to your Documents > Tax tab.
Time off
Time off
Where can I find my approved time off?
Your requested and approved time off are available on the Time off tab on your Plane account.
How can I submit time off?
Time off management varies from one organization to the next.
Please reach out to your admin/manager to confirm how you should request your time off.
Offboarding
Offboarding
What is the process for resigning?
Please inform your organization of your intent to resign, then contact Support with your resignation letter. Your letter should be addressed to the employer shown on your employment agreement. Please include your resignation date and the number of PTO days taken.
Other
Other
When will I receive my ROE (Record of Employment)?
Please contact Support to request your ROE.
The details on my ROE are incorrect, how can I update them?
Please contact Support to request an update on your ROE. Be sure to include the correct details in your request.
I’m moving to a different country, what do I need to do?
Please inform your organization’s admin/manager so they can contact Support for the next steps. Also, please let your admin know the new country you’ll be moving to and whether you have the right to work in that new country.