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What do I need to do if my payment to Plane fails?
What do I need to do if my payment to Plane fails?

If a payment fails, check whether you have an ACH filter set up on your bank account.

Updated over a week ago

If one of your payments has failed, this is likely because you have an ACH filter set up on your bank account and you may need to whitelist our ACH IDs with your bank. An ACH filter gives you the ability to allow certain ACH debits (and/or credits) for your account.

The ACH IDs that need to be whitelisted are:

945440567_

1800948598

4270465600

The _ in the first ID is a space, and it needs to be entered in as well (it can’t be omitted).

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