If one of your payments to Plane has failed, our team will send you a notification email. This failure can happen because you have an ACH filter set up on your bank account, and you may need to whitelist our ACH IDs with your bank.

💡 Tip: An ACH filter gives you the ability to allow certain ACH debits (and/or credits) for your account.

The _ in the first ID is a space, and it needs to be entered in as well (it can’t be omitted).

Questions? We’re here to help! You can find more of our guides here, reach out to us at support@plane.com, or use Plane's in-app chat.