If one of your payments to Plane has failed, our team will send you a notification email. This failure can happen because you have an ACH filter set up on your bank account, and you may need to whitelist our ACH IDs with your bank.
💡 Tip: An ACH filter gives you the ability to allow certain ACH debits (and/or credits) for your account.
The ACH ID that needs to be whitelisted is 945440567_
The _ in the ID indicates a space, and it needs to be entered; it can’t be omitted.
Questions?
We’re here to help! You can find more of our guides here, reach out to us at support@plane.com, or use Plane's in-app chat.