You can change your password for security reasons or reset it if you forget it.
Password requirements:
The requirements below apply when setting your initial password, changing your password, and resetting your password.
It must contain at least 12 characters.
It must be a combination of at least 1 letter, 1 number, and 1 special character (symbol).
No spaces.
To change your password:
💡 Please note: You'll need your current login details
Log in to your Plane account.
Click your company name in the upper left corner and select "Settings."
Click on "Change password."
Enter your current password, the new password and repeat the new password in the respective fields.
Click "Update password" to confirm the changes.
To reset your password:
Go to the log in page and enter your email address registered to your account.
Click the "Forgot your password" link on the upper left of the password field.
Click "Send reset instructions."
An email will be sent to you with the subject "Reset your password" from Plane (no-reply@plane.com)
Click the "Reset password" button in the email, and you will be redirected to the reset password page.
Enter your new password, confirm the new password, then click "Continue."
On the new page, re-enter your email address and new password.
ℹ️ Important Information:
If you forget your password and enter the wrong password to log in, your account will be locked after 5 unsuccessful attempts. We'll send a link to unlock the account to your registered email address.
The reset password link is valid for 15 minutes. After that, you will need to redo the request.
If you don’t receive the reset password email, check your Junk or Spam folder; it may have gone there by mistake.
For security purposes, if you request to reset your password more than once, and receive more than 1 email, only the most recent one is valid.
Questions?
We’re here to help! Please don't hesitate to reach out to us at support@plane.com or use Plane's in-app chat.