When does a refund happen?
A refund occurs when Plane has already charged your account for contractor payments, but the corresponding payment is later cancelled. This could be due to a change in the payment status, manual cancellation, or adjustments made to a payroll before final processing.
When can I expect the refund to be processed?
Refunds are processed after the charge has settled, which typically takes 2 business days from the time the charge was initiated. In some cases—particularly if the refund relates to a broader payroll—we wait until all payments in that payroll have been processed before issuing the refund.
Where will the refund be sent?
By default, refunds are returned to the same account we used to collect the original funds. If you’d prefer the refund to be issued to a different account, just let us know by contacting support@plane.com or reaching out via your Plane dashboard.
Need Help?
If you’re unsure whether a refund is in progress or when it can be expected, feel free to reach out to us at support@plane.com, or use Plane's in-app chat. We’re happy to clarify any pending transactions.